Employability Assistance for People with Disabilities Operating Manual

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Section 99 - Case Closure

Purpose

The purpose of case closure is to provide a mechanism for concluding regular planned vocational services to a participant.

Process

A case should be considered for closure when:

1. There has been very limited or no contact with the participant or limited vocational activity by the participant for four months.
2. The participant has secured and retained employment for four months and the employment situation appears stable.
   As an exception, this can be extended to 36 months for those requiring Employment Supports (Refer to Sections 133.5 and 177.)
3. The participant can no longer actively participate because of a medical condition (mental or physical) or has been institutionalized or hospitalized for an unknown period of time.
4. The vocational plan cannot be pursued due to other personal, social, or living needs that prevent implementation of the plan.
5. There has been very limited or no progress made over the last 12 months toward the development of a specific Vocational Plan.
6. A vocational plan has been developed but the participant has shown no evidence of commitment to follow through with the plan over the last 12 months.
7. The goal of employment is unrealistic and/or not supported by current labour market analysis and the Vocational Counsellor is of the opinion that the program has nothing more to offer the participant or that the program cannot meet the participant’s needs. For example, some individuals may need one-on-one supports in order to maintain/obtain employment or may refuse to accept/consider entry level positions.
8. The participant has indicated that they no longer wish to receive Employability Assistance for People with Disabilities supports and/or services.

Standards

The process of case closure must include a file review and, whenever possible, a participant exit interview should be conducted. Upon case closure, the participant should be referred to other services, where appropriate, and as required. The Participant Closure Form (see Appendix VI) must be completed and forwarded to the Program to update the participant case status in the registry.

The following standards apply to the process of case closure:

1. All cases must be reviewed at least annually against the above noted case closure process.
2. Participants whose cases are being closed must be informed in writing at their last known address. The letter must state:
   1. the participant may contact Employability Assistance for People with Disabilities in the future if their situation changes and/or if they may benefit from EAPD services;
   2. if the participant disputes the case closure, they may request a Decision Review (see Section 180);
   3. summary of vocational process/progress to date;
   4. rationale for case closure;
   5. effective date of closure; and
   6. either information on, or a referral to, alternate resources where appropriate.
3. A case closure summary must be completed and placed on the file.
4. The Participant Closure Form (see Appendix VI) must be forwarded to the Program upon case closure. Any other changes required for the Employability Assistance for People with Disabilities Registry database, such as changes of address, needs to be submitted using the Participant Change of Information Form.

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