1.1.4 Service Provision

This section contains case management standards related to the provision of services by mandated child and family services agencies.

• Legislation

  The Child and Family Services Act

  The Adoption Act

• Standards

  1. Service Priority - The case manager arranges both emergency and ongoing services to ensure contact with the family or child based on the priority identified by the most recent assessment of risk.

  Client contact standards are based on levels of risk to children as follows:

  High Risk – A child is likely to be seriously harmed or injured, subjected to immediate and ongoing sexual abuse, or permanently disabled or dies if left in their present circumstances without protective intervention.

  Medium Risk – A child is likely to suffer some degree of harm if they remain in the home. Intervention is warranted. However, there is no evidence that the child is at risk of imminent serious injury or death.

  Low Risk – The home is safe for children. However, there are concerns about the potential for a child to be at risk if services are not provided to prevent the need for protective intervention.

  No Risk – The home is safe for children and there are no indications of potential risk to a child.

  2. Frequency of Contact with Families - The case manager maintains contact with the family based on the current level of assessed risk as follows:

  High Risk:

  • There is face-to-face contact at least once a week. At least one of these contacts is made by the assigned case manager each month and a least one takes place in the family’s home.
  • There is face-to-face contact with vulnerable children at least every two weeks.

  Medium Risk:

  • There is face-to-face contact with the family at least once every two weeks. At least one of these contacts each month is by the assigned case manager and at least one takes place in the family’s home.
  • There is face-to-face contact with vulnerable children at least once every two weeks.

  Low Risk:

  • There is face-to-face contact with the family at least once a month. At least one of these contacts is made by the assigned case manager every three months is by the assigned case manager and at least one takes place in the family’s home.
  • There is face-to-face contact with vulnerable children at least once a month.

  No Apparent Risk:

  • Services are based on need set out in the case management plan.
  3. Frequency of Contact with (Alternate) Caregivers -When a child is in the care of the agency the case manager, in addition to maintaining contact with the family:
  • has face-to-face contact with the child and the child’s alternative caregiver in the child’s place of residence within 5 working days of placement
  • following the initial post placement contact has face-to-face contact at least once a month with the child's alternate caregiver(s)
  • has face-to-face contact at least once a month with the child in the child's place of residence

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